Cancellations, Returns, Refunds and Defected Films Policy
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Please note, there are no cancellations, returns, or refunds on chrome material orders.
Please note, there are no cancellations, returns, or refunds on custom prints material orders.
Please note, no claims can be processed until the film has been received and inspected by the Instawraps claims department.
Please note, there are no refunds on samples.
Please note, there is a 30% restocking fee on PPF (Paint Protection Film).
Please note, any packages returned to Instawraps as “return to sender” will be subject to a restocking fee of 20% and shipping costs.
Instawraps offers customers the convenience of ordering custom sizes for their project. Because each order is custom cut and/or repackaged to prevent damage during shipping, orders marked fulfilled can no longer be cancelled.
Cancellations can only be made prior to the order being fulfilled. Any orders cancelled after fulfillment will be subject to a restocking fee of 20%-50%, regardless of tracking progress.
Once an order is fulfilled, customers will receive an email with fulfillment details. Customers may also access these details on their Instawrapshop.ca account.
Instawraps policy lasts 30 days. Once 30 days have elapsed from the purchase date, Instawraps cannot offer any refunds.
To be eligible for a return, item(s) must be unused, in the same condition that it was received, and in the original packaging.
Updated Return Policy for Pickup Orders
Instawraps is introducing a revised return policy on all returnable items for pickup orders. Customers now have the option to return pickup orders, subject to a 20% restocking fee.
Pickup orders can be returned within 30 days of the purchase date, provided that the item(s) are unused, in the same condition as received, and in their original packaging.
All returns for pickup orders will incur a restocking fee of 20%. This fee is deducted from the refunded amount and is non-negotiable.
Instawraps has implemented an adjusted return policy for orders that remain unpicked for a period of two weeks. A restocking fee of 20% will be applied to all eligible returns of unpicked orders. This fee is non-negotiable and will be deducted from the refunded amount.
Please note, customers have until the order fulfillment date to cancel their order without incurring a restocking fee. Once an order is fulfilled, it becomes subject to the return policy.
Post-Installation Material Warranty Claims
At Instawraps, we provide a material warranty for our products to ensure customer satisfaction and confidence in the quality of our materials.
Warranty claims made after installation are eligible for coverage for a period of one year from the date of purchase, exclusively for installations conducted by Certified Installers.
Customers seeking warranty coverage for post-installation claims must submit their claim to Instawraps within the one-year warranty period, along with proof of installation by a Certified Installer.
Upon receipt of a warranty claim, Instawraps will evaluate the claim and may request additional information or inspection if necessary.
Instawraps is committed to providing ongoing support to customers, including assistance with warranty claims, and ensuring customer satisfaction with our products and services.
Defected Films
There are very few types of defected films. In 2018, only 7 claims of defected films were received and approved out of over 24,000 orders. 2019 - 9 claims out of over 61,000. etc.
As a premium team of installers, the Instawraps crew is aware of all possible defects on films. Defects that disappear with some heat and defects that will not, defects that will show prior to installation and defects that will only show after installation. This being said, there are no defects that will only show up after the whole vehicle has been applied with material. Please be diligent in inspecting the vinyl prior to, and immediately after installing a small portion of vinyl on the vehicle to ensure that there is no defect.
Please be advised of the possibility of film haze, which may appear similar to a defect.
At Instawraps, we prioritize delivering top-quality products.
Film haze can occur during shipping and storage as a result of environmental factors such as temperature changes and humidity. This haze may give the appearance of a defect on the vinyl film's surface. We want to reassure our customers that film haze is easily removable during the installation process. By applying heat from a heat gun while installing the film, the haze dissipates, restoring the clarity and quality of the vinyl film.
Customers are advised to carefully inspect their vinyl film upon receipt. If haze is observed, it should not be considered a defect.
Please note that Instawraps cannot be held responsible for any defects, issues, or incompatibilities that may arise from the application of ceramic coatings, sealants, or any other materials either on top of or beneath the vinyl wrap, paint protection film (PPF), or any other products purchased from us.
Our responsibility is limited to providing high-quality materials, and we do not guarantee performance or compatibility when additional treatments or coatings are involved. By purchasing from Instawraps, you acknowledge and accept that it is the installer’s and end user’s responsibility to ensure proper application and compatibility with any existing or future coatings.
In most cases, once the Instawraps support team has determined that a customer’s film is, indeed, defected, the Instawraps support team will not even bother opening a claim with the brand, creating a longer wait time for the customer to receive help. Rather, the support team will take it upon themselves to assist the customer directly by offering a replacement film or refund for the defected claimed amount. Please note, the Instawraps support team prides itself on serving customers, however, if the defected claimed amount is returned with more than 10% installed, Instawraps will not be able to take responsibility for the defected film. Defected film will immediately draw the installers attention. Please DO NOT install the rest of the film and contact Instawraps’ support team right away. Please remember that Instawraps will not approve any claims until the film has been received and inspected by the Instawraps claims department.
Any custom print, including all camouflage, marble, etc., in addition to any custom design requested, is NON-REFUNDABLE, no exceptions. Please contact Instawraps immediately if there is a problem with an order upon arrival or the item received is not what was purchased. The Instawraps team will always try to assist customers to the best of their ability.
Returns and Refunds (if applicable)
Prior to returning an item, customers must send an email to support@instawraps.ca or reply to the order confirmation, explain the reason for their return request and provide and all necessary info / photos, if applicable.
Once a return is received and inspected, Instawraps will send an email notifying the customer that the return item has been received. Return items must be received in brand new condition. Instawraps will also notify the customer of the approval or rejection of the claim. If approved, the refund will be processed, and the credit will automatically be applied back to the original payment method used at checkout. Instawraps asks that customers please be patient as this process may take a few business days to reflect back on the account from which the original payment was made.
Customers may be subject to a restocking fee of up to 20%. The exact amount is to be determined by the Instawraps claims department, depending on stock level when order was processed, quantity purchased, size of the item, full or partial roll, etc.
If approved, a refund will be applied by Instawraps approximately 3 business days after receiving the returned package. Please note, credit card providers may hold refunds for several days before releasing the funds back into the credited account.
Please be advised that for orders paid via E-transfer, any refunds issued will be provided as store credit exclusively. Consequently, the refunded amount will not be returned to your original payment method but will instead be available for use towards future purchases.
Return Shipping
To return a product:
Canadian customers should mail their package to:
Instawraps
8001 Weston Road, Unit #3
Woodbridge, Ontario
L4L 9C8
Canada
866-258-6908
USA customers should mail their package to:
Instawraps
3221 SOUTHWESTERN BLVD
# 293
ORCHARD PARK, NY
14127
United States
866-258-6908
Customers are responsible for paying their own shipping costs on return items. The original shipping costs are non-refundable.
If a product is replaced due to damage or fulfillment error, the new package will be shipped with the same level of service selected in the original order.
Depending on shipping address and stock level, the time it may take for a replacement product to arrive may vary.
Customers are strongly recommended to use a trackable shipping service and purchase shipping insurance when sending returns back to Instawraps. Instawraps is not responsible for any return parcels lost, stolen, or damaged in transit.